Terms & Conditions

These Terms and Conditions (these “Terms”) apply to all products and accessories (collectively, “Product(s)”) and related services (“Service(s)”) that are purchased from AI Site Cam, Inc. (“AI Site Cam”, “we”, “us” or “our”) by any individual or organization (together with any of its representatives, designees or related users, “Customer”, “you” or “your”). The acceptance of delivery of any Products, the payment of any portion of the price of any Products or Services provided by AI Site Cam, and the access to and use of AI Site Cam’s website (located at https://www.aisitecam.com, the “Website”), mobile application (including all information available through the application, the “Application” and, together with the Website, the “Site”) or any other Service will constitute your express agreement to these Terms. These Terms will supersede any inconsistent or contradictory terms or conditions, express or implied, in any and all requests for quotes, purchase orders, acknowledgments, confirmations or other invoices/procurement documents exchanged between Customer and AI Site Cam (collectively, “Procurement Documents”). AI Site Cam offers a range of products and services, and sometimes other or additional terms may apply. We reserve the right, in our sole discretion, to change these Terms from time to time, and at any time, without prior notice. By using the Products, the Services and the Site following any changes to these Terms, you agree to be bound by any such changes to these Terms.

 

PRODUCTS AND SERVICES

1. Shipment and Delivery of Products. Unless otherwise agreed in writing between Customer and AI Site Cam. AI Site Cam will select the carrier, the mode of shipment, the packaging and the extent of any insurance against loss or damage to the Products during shipment, and Customer will be responsible for paying all transportation and insurance charges, including any customs fees or duties. Products will be shipped to the address listed on the applicable Procurement Document. Re-routing of shipments may incur additional charges. Title and risk of loss to Products will pass to Customer upon shipment from AI Site Cam, its warehouses or any contract manufacturer(s). AI Site Cam will prepare and pack Products for shipment in accordance with its customary practices and Product specifications.

2. Damaged Shipment. In the event that the equipment arrives damaged, the Customer must reject the shipment or report the issue to AI Site Cam within 24 hours of receiving the shipment. This report must include detailed pictures of the damaged goods, along with a description of the damage. Failure to report damages within the specified timeframe may affect any available remedies or recourse. It is crucial to retain all original packaging material and damaged goods, as they may be required for inspection or processing of a damage claim.

3. Installation. Customer is responsible for installation of all Products. It is Customer’s responsibility to install Products in accordance with all applicable laws, codes, rules, regulations, requirements and safety standards. Notwithstanding the foregoing, upon request by Customer, AI Site Cam may provide installation assistance, either itself or through a contractor, on mutually agreeable terms for a fee.

4. Service Period. Unless otherwise agreed in writing between Customer and AI Site Cam, Services will be provided on a month-to-month basis (after any prepaid service is used), beginning on the date that the applicable Product is connected to the Site, and continuing thereafter until Customer notifies AI Site Cam of cancellation.

5. Rates for Services will be AI Site Cams standard MSRP unless otherwise noted on the service agreement. No refunds will be provided if Customer elects to terminate prior to the end of a service period. Any service credits will be held for 12 months to be used on upcoming projects. Service credits can only be utilized by the original purchaser and are non-transferable. If the customer does not utilize their service within 12 months of the purchase date, any service purchased will be forfeited back to AI Site Cam and no refunds will be provided. If service is not activated within 90 days from receipt of delivery AI Site Cam reserves the right to suspend any active cellular device until the equipment is deployed and the Customer may need to contact AI Site Cam to re-activate the cellular device. Customers may terminate Services by contacting its sales representative or calling 1-866-AI SITE1.   

6. Service Coverage. Coverage maps provide estimated wireless coverage areas outdoors; actual service area, coverage and quality may vary without notice, depending on a variety of factors such as network capacity, terrain and weather. Outages and interruptions in Service may occur, and speed of Service may vary. You agree that AI Site Cam will not be liable for problems relating to Service availability or quality.

7. Payment. All prices and payment will be in United States Dollars. All quotes are valid for 10 days. Customer will be responsible for paying any applicable taxes.

8. Returns. Products purchased, other than custom-built Products, may be returned to AI Site Cam within 30 days of purchase. Customer must return the complete, undamaged Product in its original packaging, together with all of its components and the original receipt. Failure by Customer to return any Product within such 30-day period will constitute unqualified acceptance of such Product and a waiver of all such claims by Customer. Customer will be responsible for all transportation and insurance charges for return of any Products to AI Site Cam, whether for repair or deactivation, as well as any fees incurred for Services used prior to return. You agree to hold AI Site Cam harmless for all loss or damage in connection with the shipment and delivery of returned Products. Claims for loss or damage to returned Products in transit should be made with the applicable carrier.

9. Cancellation. Customer will be responsible for payment of a 15% restocking fee for order cancellation, as well as freight charges and restocking fees for cancellation of solar equipment orders.

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WEBSITE AND APPLICATION

1. Use of Site Content. The Site may be used only as intended in connection with your purchase of Products. Other than as expressly permitted in the next paragraph, you may not copy, reproduce, distribute, transmit, display, perform, publish, license, modify, translate, adapt, create derivative works from, transfer, sell or otherwise exploit the Site or any content, information, software including without limitation any software components of the Products related to the Site, products or services obtained from the Site without our prior written consent. The Site and any software components of the Products related to the Site are not being sold to you.


You may not (A) decompile, disassemble or reverse engineer the Site or any portion thereof; or (B) attempt to gain unauthorized access to the Site, any portion thereof or any other computer systems or social media or mobile platforms through the Site. You agree that you will not use the Site in any manner that could damage, disable, overburden or impair the Site or interfere with any other party’s use and enjoyment of the Site. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site. The Site may contain hyperlinks to web pages of third parties. AI Site Cam will have no liability for the contents of such web pages and does not make representations about or endorse such web pages or their respective contents as its own. The Site may contain additional terms and conditions, all of which are incorporated by reference herein. Please review our other policies posted on the Site.1. App Access. You acknowledge that when you download, install or use the App, AI App Cam may use automatic means (including, for example, cookies, web beacons or other identifiers) to collect information about your personal computer or Mobile Device and about your use of the App. You also may be required to provide certain information about yourself as a condition to downloading, installing or using the App or certain of its features or functionality, and the App may provide you with opportunities to share information about yourself with others. If you create a login on the App, you are responsible for maintaining the confidentiality of your login identification and password information, and for restricting access to your personal computer or Mobile Device. You agree to accept responsibility for all activities that occur under your login and password.2. Intellectual Property. The Products, the Services and the App and the information therein contain copyrighted materials, trademarks and proprietary data, research and other information belonging to AI App Cam or used with permission of licensors of AI App Cam. We and any licensors own all right, title and interest in and to the App, and all content and materials on the App, including without limitation all text, photos, videos, graphics, art, user input, interfaces, features, functions, button icons, data compilations, software, code and materials thereon, design and organization thereof, trademarks and logos, audio, sound recordings and video recordings; provided that, notwithstanding the foregoing, you will own all right, title and interest in all photos, data, video recordings and other content associated with your Products so long as your Services have not been terminated as a result of nonpayment under the applicable Procurement Document pursuant to these Terms.